Contact and FAQ
Our teams answer during store opening hours, Monday to Saturday. See opening hours.
Frequently asked questions
When will I receive my order?
We ship within 24 h (working days) after payment. In Luxembourg, delivery usually takes 1 to 2 days. All about delivery
Is delivery free?
Yes, from €25 in Luxembourg and from €40 in Belgium, France and Germany.
Can I return a product?
Yes, within 14 days of receipt, without giving a reason, if the sealed packaging has not been opened (hygiene and health). We refund you within 14 days, including the initial delivery costs. Return costs are yours, unless we made an error or the product is defective. Full terms
How do I sign in?
Just enter your e-mail address on the sign-in page, even if you don't have an account yet: you will receive a sign-in link, no password needed. Sign in
Does my account work in store too?
Yes: use the same e-mail address in Howald, Dudelange and on tonic.lu.
Which payment methods do you accept?
Card (Stripe), PayPal and bank transfer. Learn more
A product is out of stock, when will it be back?
Sign in and click "Notify me" on the product page: we will e-mail you as soon as it is back. You can also call us to check in-store stock.